How does Xara handle crash reports?

The sending of the crash report to Xara simply sends the crash information file to our FTP server. It does not tell us which crash dump file on the server is yours without you also submitting a ticket that includes the crash dump identifier and preferably, the document you were working on and as much detail as possible about your system and what you were doing when the crash occured.

A ticket can be submitted by logging into the support site from and clicking on the link labelled 'Submit a Ticket'

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