I encounter timeout messages when attempting to publish.
There could be a number of reasons why your publish operation from Web Designer/Designer Pro is not successful, and the "timeout" or other error messages could be down to any one of the reasons below. Please follow all steps below in order to diagnose what the error could be.
1: Consistency and basic troubleshooting
Have you successfully managed to publish in the past and this is the first time you've encountered the error? Sometimes there are simply temperamental glitches somewhere in the process of uploading your files, it may be worth trying to upload at a later time. Rebooting your PC is also a quick first step in fixing any type of connectivity problems.
2: Confirm credentials and permissions
The majority of time-outs are due to simple credential or other permission related problems. Whilst the steps below may seem trivial they are often overlooked, please follow all steps below carefully. Some hosts may show a timeout issue when trying to log in with incorrect details for security reasons. These are important if your publish is failing at the beginning.
3: Confirm correct method of FTP
Some hosts, such as Yahoo, only accept secure FTP connections (SFTP and FTPS). If you are using any version from 10 and below, this does not support these types of connections and you will need to upload using a third-party FTP tool (see section: Uploading via third-part FTP tool) or upgrade to V11 which does support these methods.
If you are using V11 then you can select a different connection type in the Web Properties > Publish > Other Web Host. Please see this article for more information.
Hosts can often have different credentials and details for different connection types (port numbers can change for example).
4: Confirm all security programs have been disabled
Please ensure that all security programs such as any anti-virus, malware, spyware, firewalls or others are completely disabled before attempting to publish your website. This helps isolate whether they are blocking or interfering with the connection to your host.
Refer to the security programs' help guide / manual on disabling this. Some firewalls are built into the router if you have one. Refer to the manufacturers guide on how to disable this.
If your publish still fails:
5: Publish using a third-party FTP tool
You will need to export your site locally first before being able to upload it using a third-party FTP tool. Go to File > Export Website and select a location locally on your PC (we recommend creating a separate folder on your PC for this purpose). Open your third-party FTP tool and connect to your host. Navigate to the folder you should be publishing to and then see if you can upload through that.
Please refer to the third-party's help guide on how to connect to your site.
6: Send support your FTP details
We can try publishing to your website and see if we encounter the same issues that you are experiencing. If we do, then it can be logged and our developers will look into it, however if we can't then it will be something local to your setup that is causing it to fail. Please send all your details in a support ticket at http://support.xara.com. Your details and file will be kept confidential. We will need:
Generating a log file
Please follow these steps carefully and only make the advised changes. Making other changes to your registry could cause stability issues with your operating system;
Web Designer Premium.
Photo & Graphic Designer.
HKEY_CURRENT_USER\Software\Xara\Xtreme Pro x64\9.2\Options\Publish