If you have one of the following:

XaraClub or Xara Online accounts  products: Xara3D 6 or earlier, Menu Maker, ScreenMaker, Xara Online, fonts, Xtreme/Xtreme Pro version 4 and older, Xara XS

Visit http://app.xaraonline.com/_stratus/hint.aspx  -  this will allow you to enter your email address, your user name or your serial number and have your password reminder hint emailsed to you as well as instructions on resetting your password.

If you find that this email and password combination does not work in the way you expect – for example you are not getting an upgrade discount or you cannot unlock a product – consider the possibility that you might have another account with a different email address.  If you sign in at the Xara Service Center and go to ‘My Products’ you can see which products are registered in this account.