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Knowledgebase Categories |
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| The knowledgebase is organized into different categories, please select a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | How do I update my account information? |  |
| If you wish to update your account information, such as email address, postal address or password then you should Sign In to your Xara account from in the Xara Service Center. If you are unsure of your p |
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| Do you offer academic / educational pricing for Xara software? |  |
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Yes, we offer generous discounts for academic purchasers on all our products. You can find further information on our website at http://www.xara.com/educationXara software is sold through selected ed |
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| Can I purchase from Xara without a credit card, or offline? | |
| Online purchases can only be made with a Visa or MasterCard credit or debit card, but you can order our titles offline direct from Xara's office by phone, fax or post.For more information including the cost, an order form and contact details see |
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| Can I buy network or site licenses / multiple copies of Xara software? | |
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Yes, we offer multi-user packs at a discounted price for business, starting at 5+ copies. See: http://www.xara.com/ordering/multipack.aspfor further details. We a |
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| Can I install my Xara software on to more than one computer? | |
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Versions 4 or later of Xara Xtreme / Xara Xtreme Pro / Designer Pro / Photo & Graphic Designer / Web Designer / Web Designer PremiumThere is a 3 machine activation limit o |
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| How do I get the free Webster included with Xara3D? | |
| Note Xara Webster was only included in the retail boxed version of Xara3D 6, not in the download-only version. If you ordered the retail boxed version of Xara3D 6, then the Webster CD should have been included in the box.If you purchased Xara3 |
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| The message 'Sorry! Too much time has passed since your last request' is displayed when signing into my Xara Online account. | |
| The message 'Sorry! Too much time has passed since your last request' is displayed when signing into my Xara Online account.The above error is displayed when a session cookie cannot be set.The Xara Online service attempts to set a session |
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| I cannot remember my login details | |
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Visit the Xara Service Center and click on the link 'I've forgotten my password', enter your email address and click on Continue.You will receive a |
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| How do I download and unlock (or re-unlock) software that I already own? | |
| The CD you receive when you buy Photo & Graphic Designer and Designer Pro and (optionally) Xara Web Designer, Xara 3D Maker and Menu Maker contains an unlocked copy of the software, so you can install the full version from CD withou |
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| I've lost/broken my CD, can I buy a replacement? | |
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We are able to send a replacement CD for a charge of $15 (including shipping but plus VAT if you are in Europe).If you wish to order a replacement CD, please contact sales by su |
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| Why is my credit card being declined? | |
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Unfortunately we don't know why any particular transaction is declined. We simply pass the purchase request through to our card processors and receive a Decline or Authorise in return.One possible reason is that some banks r |
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| Can I change my password, email address and other user details? | |
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If you have purchased from Xara in the last few years, sign in on our homepage xara.com with your email address and password and click on User Details, you will then be able to update your account details.If you have an old XaraClub account (t |
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| How do I buy Xara software? | |
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You have several options for purchasing Xara software:From the xara.com website - you can find the full listing of our current products here : http://www.xara.com/productsFrom the trials - clic |
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| I am not getting my upgrade discount at the check out. | |
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i. Are you sure you have the right email address/user name and password? If you have multiple Xara accounts you must enter the email address/user name and password that belongs to the account you used to purchase the older version. You can check the |
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| How do I download and unlock my copy of Xara3D 6? | |
| You cannot unlock the downloaded trial of Xara3D, instead you need to sign in to your Xara account and download the fully working version:- Sign into your account from http://www.xara.com- Click on the li |
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| How do I download and unlock my copy of Xara 3D Maker 7? | |
| Please view the Xara 3D Maker 7 troubleshooter for information on: Installing the programActivating the programExtending t |
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| How do I install the full contents of Xara 3D Maker 7? | |
| The full content - example headings and animations, textures, fonts etc - can be downloaded after purchase via the help menu in the program. Please note, the program needs to be registered and activated in order to download the content pack. |
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Dedicated Xara forums, available 24 x 7 - a great place to get quick answers to your questions or just to see what others are talking about.
A host of excellent support resources for Xara products, including more than 10 years of Xara Xtreme/Photo & Graphic Designer/Designer Pro and Web Designer tutorials and Hints & Tips. |
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