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Knowledgebase Categories |
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| The knowledgebase is organized into different categories, please select a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | Where can I find information on installing and activating the program? |  |
| Troubleshooters guiding you through installing the program, activating and running the trial version are available from the Troubleshooter section of the support site. Links to the relevant sections are shown below: |
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| I'm unable to download the program / content pack | |
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Version 7 introduced an Installation Manager to guide you through the process of installing the program and the program contents. If the first attempt to dow |
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| Can I install my Xara software on to more than one computer? |  |
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Versions 4 or later of Xara Xtreme / Xara Xtreme Pro / Designer Pro / Photo & Graphic Designer / Web Designer / Web Designer PremiumThere is a 3 machine activation limit o |
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| Error code -14 is encountered when attempting to activate Xara Designer Pro | |
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A message which reads The serial number you entered is invalid is displayed when attempting to activate Xara Designer Pro using the serial number pr |
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| Where can I find a record of my serial number? | |
| The serial number should be printed on the back of the CD or DVD case or the CD envelope if the product you purchased included a CD. In the case of Xtreme 5 / Xtreme Pro 5 / Photo & Graphic Designer 6 and later / Designer Pro 6 and later/ Web Desig |
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| Do I need to reinstall the program when I receive my CD? | |
| There is no need to reinstall the program from CD if you have installed and activated the download versions of Xara Designer Pro or Photo & Graphics Designer due to the full set of program resources being available via the download version. |
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| I recieve a message indicating I have exceeded the number of permitted activations. | |
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A message can be returned when activating the software informing you that you have exceeded the maximum number of activations. If you see this message please submit a ticket including your serial number and the title and version number of your software |
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| My download is corrupt. | |
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In the event of a corruption occurring during download, you will receive errors such as below when attempting to install the downloaded file. 'The contents of this file cannot be unpac |
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| The message 'Sorry! Too much time has passed since your last request' is displayed when signing into my Xara Online account. | |
| The message 'Sorry! Too much time has passed since your last request' is displayed when signing into my Xara Online account.The above error is displayed when a session cookie cannot be set.The Xara Online service attempts to set a session |
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| I cannot remember my login details | |
| Visit the Xara Service Center and click on the link 'I've forgotten my password', enter your email address and click on Continue.You will receive an |
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| My unlocked download of Xara Xtreme<!--xara xtreme, extreme--> has expired. | |
| The unlocked download version of Xara Xtreme version 3.2 or earlier only remains unlocked for 20 weeks from first install. During this time, you should have received the Xtreme CD. Please install Xara |
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| How do I download and unlock (or re-unlock) software that I already own? | |
| The CD you receive when you buy Photo & Graphic Designer and Designer Pro and (optionally) Xara Web Designer, Xara 3D Maker and Menu Maker contains an unlocked copy of the software, so you can install the full version from CD withou |
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| Connect attempt failed when attempting to register/unlock. | |
| The following message can be displayed when attempting to register/unlock Xara X¹ or Xara Xtreme and when attempting to unlock Webstyle or download the Webstyle te |
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| I registered Xara XS and didn't receive a serial number. | |
| The Xara XS serial number is emailed to you at the end of the registration process. It will be a 12 digit number starting XXS- (not to be confused with your account password). If you have not received it we suggest you check in your junk mail f |
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| I can't unlock my software by entering my email address and password. | |
| This article applies to Xtreme 4 and earlier1. Are you able to sign in to your Xara account from http://www.xara.com (click on Sign In, top right corner) by entering your email address and password? I |
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| The error 0x80004003 is displayed when attempting to retrieve my templates or unlock Webstyle/ Xara Xtreme or Menu Maker. | |
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The following error can be displayed when attemtping to unlock Webstyle/Xtreme/ Menu Maker or when retrieving your Webstyle templates:Webstyle has encountered an error while communicating with the server...Un |
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| I cannot connect via an authenticating proxy. | |
| This article applies to Webstyle 4 , Xtreme 4 and earlier The error code Diagnostic failed: HTTP Status invalid: 407 returned from the diagnostic tool (http://www.xaraonline. |
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| HRESULT=0x800A1527, HRESULT=0x800A1518 or 'white space is missing' when unlocking Xara Xtreme | |
| The errors 'Connector:Connection time out:HRESULT=0x800A1527', 'Connector:unspecified HTTP errror. HRESULT=0x800A1518' or 'white space is missing' can be displayed when attempting to unlock. Please check your firewall settings to ensure it is not preventi |
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| Why does Xtreme Pro keep asking me to enter my serial number? | |
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If the program is unlocked using a user account (on Windows Vista) then it will only remain unlocked until the program is closed. Subsequent attempts to run the program will require you to re-enter your serial number.To avoid this behaviour |
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| I am prompted to insert my serial number every time I start X1/Xtreme | |
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This issue can occur after installing from the CDs of Xara X1 or old versions of Xtreme on Windows Vista .To resolve the issue, please right click on the Xara X1/Xtreme shortcut on the desktop and select 'Run as administrator'.This shou |
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| The serial number you've given me doesn't unlock my trial. | |
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If nothing happens when you enter your serial number, or you see a red cross next to the serial number, the first thing to check is that you have the right trial, for example that you haven't downloaded Web Designer instead of Web Designer Premium, or D |
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Dedicated Xara forums, available 24 x 7 - a great place to get quick answers to your questions or just to see what others are talking about.
A host of excellent support resources for Xara products, including more than 10 years of Xara Xtreme/Photo & Graphic Designer/Designer Pro and Web Designer tutorials and Hints & Tips. |
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Xtreme PRO German Support
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