We can help you resolve common problems and issues by walking you through a few questions. Begin by choosing a troubleshooter category.
Whatever product you own, use this tutorial if you need help with installing, serial numbers, downloading or unlocking.
If you can't access your account you will have the opportunity to contact customer support at the end of the troubleshooter.
If you are getting warnings when trying to access content from the designs gallery such as "Please check your internet connection" or similar, please follow through each step in this article, carefully observing the instructions in each step.
Click on Next below to begin.